1). If you want to return products for refund/exchange, please read the items as following: When you receive a damaged commodity from the postman or you don’t like the product, please contact with us immediately and give us detailed explanation and clear photos. We will deal with the case according to the conditions and reply you as soon as possible.
2). If you want to exchange the order just because of personal ideas, you need to pay for the return freight. The exchange is accepted only when you contact us within 5 days since you receive it. The returned good should be in good condition without any tincture, abrasion, soaking or destroyed cracks.
3). Please make sure that you pack the box in good condition before you give the parcel to the postman. Please fill in correct shipping address and our contact number when you send the good. Once you send it, please send us your shopping account name, number and the product item number and the tracking number by email. You shall take all responsibility of any loss or damage during the delivery when you send the orders back to us.
4). Before refund, we will appraise the products you returned. We need to process the examination and re-send new product to you within 7-14 working days. All the refund times depend on different baking system; we will send you email to notice you the specific time. If you want to exchange different products, the increase or decrease of payment is needed if two products' prices are different.
1). We depend on our customer satisfaction to succeed. Therefore, your feedback is extremely important to us. 2). If you are satisfied with our items, please leave us positive feedback.